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Our contact details

Gravis Domestic Electrical Services, Church lane, Winthorpe, Skegness, PE25 1ED.

info@gravisdomestic.com, www.gravisdomestic.com, 07767 818 636.

Pete Grant, General Manager and Senior Electrician, is the main point of contact for any data protection enquiries.

 

How we get your information.

We collect data from customers, general and internet enquiries via our website, social media sites, and comparison websites. This information is covered by Lawful contractual consent.

The type of information we hold.

We hold the following information for use by Gravis Domestic Electrical Services ONLY.

We only collect Data for direct business requirements, such as quotations, invoices, aftercare services, and where we are legally bound to retain your data.

Customer Names, Addresses, Telephone numbers, email and possibly website addresses. We also hold potential customer data, gained from quotations, internet or telephone enquiries. We also use anonymous website information for sales and marketing purposes.

Information Sharing.

We will never share your information unless we are legally obligated to do so, or we have been provided with express written permission by the individual or individuals concerned for business related use only, e.g. advertising, marketing, etc.

Information Consent.

By using our website or services you consent to GDES retaining data collected for legal requirements (Invoicing) and business-related marketing use.

 

Withdrawing information consent.

You may withdraw consent for your data to be stored at any time by emailing info@gravisdomestic.com, including Data Protection in the subject line, or by writing to Data Protection, Gravis Domestic Electrical Services, Church Lane, Winthorpe, Skegness, PE25 1ED.

You will receive notification that your data is no longer stored within 10 working days of receipt.

How we store your information.

Your Data is as important to us as it is to you, all digital data is stored behind software and hardware firewalls. All physical documentation is securely stored under lock and key, with Alarm, CCTV, and Kotag access control.

How long your data is retained

Your Data may be held securely in either digital and physical documentation forms.

Any Data obtained for quotation and enquiry basis is stored for 3 years.

All Data obtained for contracting, invoicing, warranty and service basis is kept indefinitely.

All data is permanently destroyed upon request or upon the anniversaries advised above unless the data has to be retained for legal reasons.

Your data protection rights.

In accordance with data protection law, the below is a list of your rights regarding our storage of your personal data, these include but are not limited to;

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at info@gravisdomestic.com, www.gravisdomestic.com, Gravis Domestic Electrical Services, Church Lane, Winthorpe, Skegness, PE25 1ED, if you wish to make a request.

 

Complaints

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113